dive90direct - diving equipment, holidays, servicing & repairs

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Returns and Refunds

Returns
You may change or return any product you buy from us for a full refund in accordance with our 14-day Exchange.

You can return your product in person to Dive90 Direct, where our store consultants will be happy to assist you. If you wish to exchange goods, please telephone us before visiting to ensure stock availability. Location details for the Dive90 Sales Centre can be found here.

If you would prefer to return the product by post, please send it to the address below. Returned products remain your responsibility until they are received by Dive90 Direct. If you post any item of high value, we recommend you use one of the Royal Mail's premium services, such as recorded delivery.

Online Returns
Dive90 Direct Returns
Knightsbridge Business Park
Cheltenham
Gloucestershire
GL51 9TA

Refunds
You are responsible for postal fee for your return. If we receive the item within 14 days of your delivery, or the item received was faulty or the wrong item incorrectly despatched, you will be refunded in full for the products you return including delivery. However for items purchased incorrectly, you will be refunded in full for the products, but not the cost of returning the item.

Refunds are processed at the Dive90 Sales Centre. The card used to pay for your order will be refunded, this can take up to 10 days to appear on your account. All transactions will be identified as 'Dive90 Limited' on credit/debit card statements. This is mostly due to the speed at which your card issuer processes refunds.

Acceptance of your Order
All orders placed through the website are subject to acceptance. While we will of course make every attempt to accept your order, there are a number of reasons out of our control, that may cause your order to be rejected.

You must have sufficient funds on your payment card. If your order is rejected because there are not, you will need to give us details for another card before we can proceed with the order.

Your card and card billing details must match those you tell us when ordering, as these are checked and if they differ, your order will be rejected. If this is the case, your records will be marked to prevent acceptance of future orders, so it is vital that you ensure the card details you give us are correct.
In any of the above instances we will contact you by email or phone.