dive90direct - diving equipment, holidays, servicing & repairs

Customer Services

Contact Dive90Direct

Payment options

How to use this web site

Technical queries

Privacy & Security

Returns & refunds

Delivery of your order

Terms & conditions

How to use this web site : general introduction

Dive90Direct website is designed to be as user-friendly as possible. Here's how to find your way around easily and efficiently.

The site is designed for an 800 x 600 monitor display, set to medium text on your browser, and small font in your Windows settings. The table below summarises the user requirements for browsing and purchasing from www.dive90direct.com.

Hardware
requirements

Software
requirements

Internet Explorer
requirements

Netscape
requirements

PC Pentium 200Mhz or faster with 32Mb RAM

Windows 2000

IE 5.5

NS 6.1

Window NT

IE 4.0

NS 6.1

Windows 98

IE 5.0

NS 4.76

Windows 95

IE 5.0

NS4.75

Apple Macintosh Power PC G3 333Mhz with 64Mb RAM or 150Mb Virtual Memory

Mac OS 8.6

IE 5.0

NS 6.1

Cookies
To ensure that items are placed into your Shopping Basket and orders are processed correctly, you will need to have your cookies enabled. This will also allow you to register your details with our site.

Cookies are small pieces of information that are stored by your browser on your computer hard drive.

We also use cookies for the following reasons:

To identify you as you travel around our site.
To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.

No recognisable personal information is stored in the cookie that can link it back to an individual.

Top navigational area
Using the top section of the screen you can access all the key areas of the website. These links show on every screen within the website and take you either to services and information or shopping areas.

Services and information
The line of navigation at the bottom of each screen, these links take you to:

About us - Background information on Dive90Direct.
Delivery - Detailed information on how we will deliver your order.
Privacy - What happens to any information you give to Dive90Direct.
Returns - How to return any items to us once they have been delivered.
Terms & Conditions - Full details of the terms and conditions of sale for items purchased.
Contact us - How to contact Dive90Direct either by email, post or telephone.
Dive90 Club - A link to the Dive90 Club web site.

Shopping areas
Click on the 'Shopping' link in the top navigation area will display a page giving access to the product departments. This page is arranged in a tree structure. Click on the + by any of the departments will display each sub-category.

Additional links will be added to access special seasonal shopping areas such as for a Sale or Christmas.

Pictures
Most of the pictures on this website are clickable. Pictures which are clickable will show a small informational text box when you pass your computer mouse over them. Clicking on the image will take you through to another screen, usually to view the product and its details or a selection of products.

Navigating around the website

Once you are in a shopping area for example, Dive Suits, finding your way around is easy. Simply select a product category from the tree menu, for example, Dry Suits, and keep selecting from the changing menu options until you find the exact product type you are looking for example, Ladies.
Breadcrumbs - So called because they leave a trail of the route you have taken to your current screen, these are the words located just beneath the blue navigation bar at the top of every screen. Besides indicating exactly where you are on the website, these words can be clicked to return to a previous screen thus retracing your path.
Back button - On the tool bar within your browser you can click on the Back button to return to a previous screen.
Home - You can always return to the Welcome screen by clicking on 'Home' on the top left-hand side of every screen.
Hyperlinks - Underlined words are known as hyperlinks. Clicking on these will take you to another area relevant to the word underlined.

Error messages
Error messages are shown on the site in red. These appear when incorrect data has been input or data is missing. Please follow the instruction on the error message to correct. If the error message details that there is an error in one of the data input boxes this will be indicated by a red exclamation next to the specific box.